RETURNS & EXCHANGES
ALL SALES ARE FINAL. To be eligible for a return or exchange, your item must have been defective or damaged during transit. The item should be returned in the condition it was received.
To complete your return or exchange, we require a photo (with date stamp) of the deflected or damaged item and/or packaging and proof of purchase or receipt. Please email required information to firstname.lastname@example.org with the subject line RETURN/EXCHANGE ORDER.
Our policy lasts 14 days. No returns will be accepted for any item returned after 14 days of delivery.
*Each item is handmade and one of a kind. Products will be similar but not identical to the item as pictured on the Bella’s Bloom website.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
Buyers are responsible for return shipping cost and ensuring the item is received within 14 days of delivery. Buyers may use any form of shipment to get the product back to us.
Original shipping costs are non-refundable. Once we receive the returned item(s), the charges will be credited to your original method of payment excluding shipping cost which are nonrefundable. Depending on where you live, timing may vary for product exchanges.
Shipping will be through USPS, UPS, or FedEx and a tracking number will be provided within the US. We cannot ship live air plants to Hawaii or Internationally due to agricultural regulations. Under Chapter 70, Hawaii Administrative Rules of the Division of Plant Industry, Department of Agriculture, a permit (https://hdoa.hawaii.gov/pi/files/2012/12/pq-7_fillable.pdf) is required by the buyer or importer for any air plant or tillandsia.
***During the peak seasons (black friday and christmas), all orders placed after December 10th will be at the discretionary of the buyer. Once your packages are personally taken to USPS, UPS, or FedEX, we have no control over shipping distribution. We recommend buyer order christmas present early to prevent shipping delays. If air plants die in transit due to shipping delays, we will replace certain air plants (free of charge) but will not cover shipping fees.
All orders will ship within 3-10 business days from when the order was placed. Exceptions includes preorders, backorders, or items that are made to order. Additional processing time may be required during Sale or Promotional periods due to above average order volume. We do not ship on weekends or holidays. If your order requires additional information to fully process, we will be in touch by email.
If you need your order urgently, please message us at email@example.com so we can push your order up or upgrade your shipping (additional cost applied).
Shipping will be within the United States ONLY except Hawaii. We cannot ship live air plants to Hawaii or Internationally due to agricultural regulations. Under Chapter 70, Hawaii Administrative Rules of the Division of Plant Industry, Department of Agriculture, a permit (https://hdoa.hawaii.gov/pi/files/2012/12/pq-7_fillable.pdf) is required by the buyer or importer for any air plant or tillandsia.
We accept Visa, MasterCard, American Express, and Discover Cards. Your card will be charged at the time your order is placed.
Some states require us to collect sales tax. The specific taxable rate is determined by the county where the order is being delivered.
All order changes and cancellations must be submitted within 24 hours of placing the order. To change or cancel an order, please email firstname.lastname@example.org with the subject line CHANGE/CANCEL ORDER and include your order number.
We collect personal information to ship the product(s) to you. We DO NOT use, sell, or share it for personal gains.
All designs are BELLA’S BLOOM & LETTERATI CO. originals and are protected by copyright. You agree that all purchases are for personal or gifting purposes only. Products may not be recreated or resold for profit.